Under consumer law, the warranty issue is resolved when purchasing electrical appliances

Consumer Protection Law No. 181 of 2018, specifically Article Twenty-Three, addresses the problem of warranty during buying and selling operations between the consumer and the merchant, as the warranty includes detection, inspection, repair and original spare parts, in addition to bearing the expenses of transporting technicians and the expenses of transporting the product when repair is needed from the headquarters. The consumer to the company’s headquarters or maintenance center and return it to the consumer’s headquarters after repair, including installation and operating expenses.

During the warranty period, the supplier is obligated to inform the consumer of the periodic maintenance periods, and to provide the consumer with a receipt explaining the repair and maintenance work that has been completed. If the supplier does not repair the product, he is obligated to replace the product with a new one of the same type and specifications, or to refund its value, all in accordance with For the periods and circumstances specified by the executive regulations of this law.